Janete Care Services is committed to protecting your personal data and ensuring transparency about how we collect, use, share, and store your information.

1) What is Data? (Definition of “personal data”)

“Personal data” means any information relating to an identified or identifiable natural person (e.g., name, contact details, identifiers). Special/sensitive categories (e.g., health data) are processed only if required by law or with appropriate safeguards.

2) Data Controller

Janete Care Services , Switzerland

info@janetecareservices.ch

3) Scope & legal bases

This Policy complies with the Swiss Federal Act on Data Protection (revised FADP, “nDSG”) (in force since 1 September 2023) and, where applicable, the EU General Data Protection Regulation (GDPR). 
FADP (Fedlex): https://www.fedlex.admin.ch/eli/cc/2022/491/en
GDPR (EUR-Lex): https://eur-lex.europa.eu/eli/reg/2016/679/oj

4) What Data we process

  • Contact data (name, phone number, email)
  • Address and service location
  • Communication data (emails, WhatsApp, contact forms)
  • Customer history and booking details
  • Billing and payment data
  • Device/usage data from our website or app
  • Location data of our employees (if enabled via app permissions for staff check-in/check-out at customer locations)

5) How we collect/receive Data

  • Directly from you (forms, email, phone)
  • During service delivery and staff scheduling (e.g., GPS verification at start/end of shifts)
  • Via our website and digital tools (e.g., contact forms)

6) Purposes of Data Processing

  • Respond to inquiries and handle bookings
  • Perform and manage services/contracts
  • Service improvement and customer support
  • Legal compliance

7) Data Tools and Providers/Processors

  • Google Workspace (Gmail, Docs, Sheets, Forms)
  • WhatsApp (communication)
  • Craft CMS & Ionos (website hosting and contact forms)
  • Privacy-friendly, cookieless data web analytics (no cookies, no device-side storage; aggregate metrics only)

Data Processing Agreements (DPAs) are in place where required; data is stored in Switzerland or the EU or otherwise protected in line with FADP/GDPR requirements.

8) Sharing your Data

We share personal data only where necessary and lawful:

  • Processors (service providers) — as listed in section 7 (e.g., Google Workspace, Ionos/Craft CMS, WhatsApp, cookieless analytics), acting on our instructions under DPAs.
  • Professional advisors — accountant, legal counsel, IT/security (confidentiality-bound).
  • Legal obligations & protection of rights — where required by law/court/authority, or to establish, exercise or defend legal claims, prevent fraud, or ensure IT/physical security.
  • Business transfers — in case of reorganisation, merger, or asset deal, data may be transferred to the acquiring entity under appropriate safeguards.

We do not sell personal data and do not share it with third parties for their independent marketing. Any international transfers outside Switzerland/EU/EEA occur only with adequate safeguards (e.g., SCCs) and in line with FADP/GDPR.

9) Data Web Analytics (cookieless, no cookies used)

We use privacy-friendly analytics without cookies or similar tracking technologies and without persistent identifiers; only aggregated, non-identifying usage metrics are processed. Our website does not set any cookies. No cross-site or advertising tracking takes place. As no storage/access on user devices occurs, no consent banner is required. 
If in the future we introduce technologies that rely on cookies or identifiers, we will implement prior consent and update this Policy.

10) Data Storage Locations

  • Secure cloud servers of the above providers
  • Local devices (e.g., smartphones) when apps are used offline
  • Contact form entries in the Craft CMS backend

11) Data Retention

Personal data is retained only as long as necessary for the purposes above or as required by law (e.g., 10 years for invoices under Swiss law).

12) Your rights under FADP/GDPR

You may request access, rectification, or deletion, withdraw consent (for future processing), object to processing in certain cases, and lodge a complaint with a data-protection authority.

13) Data Security

We apply appropriate technical and organisational measures to protect your data against unauthorised access, misuse or loss.

14) Contact

If you have any questions, concerns or complaints about how we handle your data, please contact us first at Janete Care Services: 
info@janetecareservices.ch